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An independent collection of information to help you 'get' Unified Communications and Collaboration (UCC). aka:youseesee,yuseesee,youcc,useesee,useasea,YouSeeC,USeeC,yuuuuucc,yuSiSi. How do you see see?
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"A Day Made of Glass" - Corning
Wednesday, February 23, 2011
Wikipedia Definition of Unified Communications & Collaboration - UCC aka youseesee
Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing,data sharing (including web connected electronic whiteboards aka SMARTBoards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.[1]
UC also refers to a trend to offer Business process integration, i.e. to simplify and integrate all forms of communications in view to optimize business processes and reduce the response time, manage flows, and eliminate device and media dependencies.
In its broadest sense UC can encompass all forms of communications that are exchanged via the medium of the TCP/IP network to include other forms of communications such as Internet Protocol Television (IPTV) and Digital Signage Communications as they become an integrated part of the network communications deployment and may be directed as one to one communications or broadcast communications from one to many.
UC allows an individual to send a message on one medium and receive the same communication on another medium. For example, one can receive a voicemail message and choose to access it through e-mail or a cell phone. If the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text chat or video call. Otherwise, it may be sent as a non real-time message that can be accessed through a variety of media.
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Please contact me:
Robert Grawet
Business Solutions Western USA
SMART Technologies, Inc.
360-481-6176
robertgrawet@smarttech.com
or find me on Linkedin.com
http://www.linkedin.com/in/robertgrawet
Robert Grawet
Business Solutions Western USA
SMART Technologies, Inc.
360-481-6176
robertgrawet@smarttech.com
or find me on Linkedin.com
http://www.linkedin.com/in/robertgrawet
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British Telecom Whitepaper on UCC
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- Robert G
- Business Solutions Group - Western USA for SMARTTech.com. This is my personal blog/repository for UCC (aka youseesee) related materials and information.